Good Experience - Netflix bets big on the telephone experience
I contacted Netflix recently and after waiting on hold forever found the lack of email contact info irritating. I asked myself “does Netflix value my time?” Of course once I spoke to an agent things were resolved quickly. Double edged experience strategy?
What is Design?
Entertaining video from Stanford Product Design student David Ngo
Dusk in the city on Flickr - Photo Sharing!
Makes me miss it. Ah, those warm summer nights.
The Five Corners Quintet
Helsinki-based postmodern jazz outfit influenced by early sixties straight ahead and latin jazz. Heard them on the excellent Bending Corners podcast.
Charmr: A Design Concept for Diabetes Management Devices
Posts describing Adaptive Path’s recently released concept.
del.icio.us | adaptivepathdesignconcepthealthinteractiondesign
Hello
John is currently thinking and designing in San Francisco.
Projects
Message Muni
A simple and forgiving text messaging service for San Francisco Muni arrival times.
DSButtons.com
DS Buttons are an invitation to play.
Collaborators
Adam DuVander
of WifiPDX and Simplicity Rules fame.
Josh Heumann
Polaroid alchemist extraordinaire.
Sean Madden
The Pixelnomad.
Name Redacted
Qué mysterioso.
Tom Watson
Stays up late over at 110am.